TERMS AND CONDITIONS

Submitting payment means you agree to our Terms and Conditions outlined below.

DESIGN AND PRODUCTION PROCESS

We’ll review your submission and be in touch within 24 hours with a digital proof for your approval. From there, production will take about 2 weeks, and shipping will be another three days.

REVISIONS

The original fee covers one complimentary round of revisions.

RUSH ORDERS

Depending on your estimated due date, we will let you know if your desired date is possible or not. If it is possible, then an additional 30-50% of your total will be charged as a rush fee.

DESIGN COPYRIGHT

LOTUS&ASH retains rights to the designs that it creates. Our semi-custom designs are not available in any digital form. All files exchanged during our communication will be for review only. Any unauthorized use of the Content exchanged will be considered a violation of LOTUS&ASH intellectual property rights. You may not reproduce, decompile, disassemble, modify or create derivative works with respect to the information/content exchanged.

SHIPPING 

All packages will be shipped via UPS Ground (California orders) or UPS 2-day (all other locations) to ensure the quickest and most reliable delivery. We will update you with your shipment tracking number as soon as your stationery is ready to ship. LOTUS&ASH is not liable for any delays once the package is released to UPS.

International Orders: We recommend ordering your paper goods as early as possible to allow for transport and customs in your country. Be sure to note that international orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility. 

RETURNS 

Unfortunately the custom nature of our products don't allow us to accept refund or exchanges. It is our goal that the client is satisfied with our product. For this reason multiple approvals will be required during the design process. A final approval form will be sent along with the final proof of your order. Once we receive your signed approval, any changes will have additional fees.  If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.

RECOGNITION

Client grants LOTUS&ASH a non-exclusive, non-transferable, perpetual, world-wide license to display and link to the Deliverables and any resulting project, and to use Client’s name, likeness, and identifying information, as part of its portfolio and to discuss the project in its marketing or advertising materials and in industry or professional publications, as an example of its work.

CONFIDENTIALITY

LOTUS&ASH may have access to Client’s confidential information (“Confidential Information”). LOTUS&ASH will make every commercially reasonable effort to keep such Confidential Information confidential, will only use such Confidential Information for the purpose of this Agreement, and will not share such Confidential Information with any third parties except those designated by Client or as required by law. LOTUS&ASH has no control over or liability for any uses of such Confidential Information by Client, by third parties under control of Client, or by third parties who obtained such Confidential Information from anyone other than LOTUS&ASH. Upon termination of this Agreement, LOTUS&ASH will no longer access or use such Confidential Information.